Michael Wesch's video was great, and, in a concise way, summarized what is happening with the Web now, and how profoundly it can alter culture and individuals. It also tells librarians that we are in for quite a ride in terms of keeping up with it all, in order to best serve our customers!
In Michael Stephen's article, here are some of the words and phrases that struck me:
the need for libraries to adopt a strategy for constant change while promoting a participatory role for library users.
The need for librarians to become "strategy guides."
The notion of customers "creating content."
Being available for the customer all the time, whereever they are, and through whatever means they may want to access library services.
"Perpetual beta."
One question I would have is, how should these concepts be formally included in the library's strategic plan?
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